Introduction

The Good Care Group is the only dedicated Live-in Care provider to be rated ‘outstanding’ by the Care Quality Commission. Due to their market leading status, there was a growing demand to help support clients who desired the same outstanding live-in care. This meant there was a need to develop and promote their employer brand, better convert those who applied and retain their high performing live-in carers.

To satisfy the customer demand and for the business to grow, conversion rates of carers accepting an offer to starting their initial one-week training needed to improve significantly. It was vital that The Good Care Group harnessed their employer brand and were seen to be providing the ‘nowhere better’ experience from the start.

46%

Improvement on the dropout rates between an offer being accepted and the first the weeks training.

Reduced Cost-Per-Hire

Delighted Candidates

Due to the massively improved candidate onboarding experiences

Our Approach and Actions

Having just defined and deployed their employer brand, we used everything from the brand essence, propositions, new visual style, and tone of voice to create an onboarding video. This was sent to all live-in carers who had accepted a role and had been invited to attend the compulsory one-week training.

The video aimed to be easy to digest and provide comfort and reassurance to the training attendees about what to expect on the day whilst carefully weaving in propositions and creativity from their new employer brand.

To make sure that this campaign was inclusive and didn’t always require video playback capabilities, we created a digital training pack to accompany or supplement the video which worked in the same way by providing vital support to their soon to be carers in training.

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