Introduction & Challenge

As one of the UK’s largest debt management solution providers, Arrow Global holds a lot of highly sensitive personal data. In early 2018, the company approached us to help them educate their people about the impending GDPR regulations. 

Together we decided that a potentially unexciting topic needed a fun, engaging approach to grab people’s attention. The campaign required a strong visual identity that would work equally well in multiple languages, reflecting the different countries the company operates in. 

During the brief, a client comment about ‘upping their game’ inspired us to create a retro gaming visual concept that was sure to make an impression and get the key messages across in a memorable way.

70%

increase in training uptake. Resulting in improved incident reporting business wide

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Our Approach and Actions

Our approach: Make it fun!

The information was organised in three groups – physical security, information security and data management – that we conceptualised as three different gaming ‘worlds’. We used retro gaming graphics to create a unifying visual style that also differentiated the campaign from Arrow’s other internal comms.

We launched an initial teaser campaign to build awareness and anticipation across Arrow’s 15 offices using posters, desk drops, screensavers and emails in 5 languages to maximise employees’ exposure to the campaign.

The full reveal on launch day introduced the 14 key areas relating to data security and management that Arrow wanted to focus on. Awareness-building competitions were launched across all offices, as well as a simulated phishing attack to help highlight and embed the correct behaviours.

This was Arrow’s first truly pan-European internal comms campaign. The buzz it generated unified the whole business with selfies going viral, but more importantly delivered improved employee awareness and performance.

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